5 Things Your EAP Is Missing
With the rise of Millennials in the workplace and 24/7 work-life blending, employees expect much more from employers than a paycheck. Businesses are tasked with recognizing and addressing ever-changing workforce needs, and supporting employees both personally and professionally.
In light of the times, the Employee Assistance Program (EAP) industry is changing to meet the needs of this diverse, tech-savvy, global workforce. The EAP has evolved from its early origins as a substance abuse resource to become a multi-faceted employee support program that reduces stress at work and at home, leading to improved employee retention, engagement and performance.
Traditional EAP programs include 24-hour crisis telephone response, confidential assessment by licensed clinicians, referrals for ongoing support, critical incident stress management, substance abuse expertise, dependent coverage and guaranteed confidentiality.
A contemporary EAP expands beyond these basic services, offering a wide range of creative perks and innovative services to support employees and family members in all aspects of life. Here are five key components of ACI Specialty Benefits’ comprehensive employee assistance program that a standard EAP is most likely missing:
- Diversity and inclusion initiatives
- All family members eligible for services, regardless of location
- Millennial, boomer and veteran-specific services
- International resources
- 24/7 access to services
- 24/7, global, mobile, social access to service via phone, text, email and chat
- Virtual and online clinical sessions
- Smart technology including mobile apps and online resources
- Modern workforce solutions
- Integrated errand running
- Financial wellness
- Holistic life coaching and comprehensive caretaking referrals
- Program designed to fit client culture and goals
- Unlimited HR and management consultation for any workplace need
- Flexible training formats with orientation videos on YouTube
- Aggregate utilization reporting with data-driven workforce insights
- Ongoing employee engagement
- Partnership marketing across all client sites and portals
- Email blasts, blog and social media posts, videos and monthly newsletters
- Crisis outreach on social media
High-quality EAPs are strategic partners, working collaboratively and continuously with human resources and other company stakeholders to promote a happier, healthier workforce by making services visible, responsive, and management-friendly. By working with an experienced EAP provider and employing these best practices, companies can build program awareness, increase utilization, and deliver a strong benefit return on investment.
ACI Specialty Benefits provides a contemporary and confidential Employee Assistance Program (EAP) including benefits and perks that alleviate stress and help employees and families thrive. Contact 800.932.0034 or eapinfo@acispecialtybenefits.com to get started!